AI-powered products are changing healthcare delivery by enabling more personalized, effective and efficient care at scale. However, deploying these systems in a highly regulated industry presents unique challenges in ensuring consistency, safety, and reliability. In this talk, we will walk through Sword Health’s journey developing and launching Al-powered healthcare products by sharing practical strategies to deliver impactful user-centric products that enhance patient care. We’ll explore learnings in building effective guardrails, implementing robust evaluation frameworks, choosing the right optimization approach, collecting user feedback and maintaining data-driven development practices.